1. Product Licensing and Support

A) Licensing and Automatic Updates:

1 Year of automatic updates on purchase of Annual Plans product. After 1 Year, auto renewal of product for further updates. An Email reminder will be sent to you regarding your product license expiry and auto renewal of license. You may cancel your Annual Plans subscription at any time from your account on our website and keep using the product without renewal. A valid and active license key is required to access all SuperStart PRO features.

B) Support :

Support for purchased Product(s) is given up to one year. You can expect a response within 3 Working Day.

a) Support Includes:

• Responding to questions or problems regarding the extension.
• Fixing bugs and reported issues of our products.
• Providing updates for the extension to ensure compatibility with new Chrome version.

b) Does Not Include under free support (If you need our help, kindly purchase our Paid Version):

• Requests that require Custom Coding.
• Support for 3rd party apps, integrations.

2. Product Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information. This email will also include your license key. They are also available in your account’s “Dashboard” area. You can access the license key by logging into the account created for you when purchasing the product and clicking on the appropriate link.

Should you not receive an email containing your information, you can contact us through https://superstart.me/contact to request your purchase information.

Access to PRO features will be granted so long as your license key is valid. If a license key expires, your PRO features access will be discontinued until such time as the license key is renewed.

3. Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. We also expect you to genuinely understand what you are purchasing and why.

If you would like to request a refund, please get in touch with us through our contact page. The refund will only be approved if you request the refund within 30 days of your purchase. Once the refund is processed, the money will get back to your account within 14 days.